Refund policy

Returns & Exchanges

At Lunatique U.S., every item is custom-made to order specifically for you.

Because of this, we cannot accept returns or exchanges for:

• incorrect size selection
• color preference
• buyer’s remorse
• change of mind

We can assist with:

• defective items (printing or manufacturing defects)
• damaged items
• incorrect items received
• delivery issues (marked delivered but not received)

Claim Window: Within 30 days of the marked delivery date.

How to Start a Claim:

Please email support@lunatique.net within 30 days and include:

• your order number
• clear photos of the issue (if applicable)
• a brief description of the problem

For delivery issues, please include any helpful tracking details.

Once reviewed, we’ll provide either a replacement or full refund for qualifying claims.

Please Note:

• items must be unworn and unwashed
• we do not offer size exchanges on made-to-order items
• please review size charts carefully before ordering

This refund policy is subject to change at any time and without notice.